Privacy Policy
Personal Information:
Amount paid to or received by ecomheavens is not refundable if an individual or entity or company get in to permanent or temporary closure or hold of a business or activities related to a business.
When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as "Retargeting"). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.
a. Personally Identifiable Information:
Privacy Assurance:
Security:
Cookies:
Refund Policy
Ecom Heavens Refund Policy will be Void if;
- You have chosen a special or a custom package.
- You have demanded revisions beyond the initial concepts.
- The customer has not been contacted or irresponsive for more than 2 weeks without notice.
- If the project is placed on hold upon customer request, the refund will be voided.
- Company’s policies, or policy, have been violated.
- The creative brief is lacking in required information from the client end.
- The business is closing or changing its name or business.
- Reasons such as ‘change of mind’, ‘disagreement with a partner', or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
- Once a client has accepted multiple sets of revisions (for any services), the refund will not be applicable.
- The customer is entitled to 100% refund before the company starts working on the project.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
How to claim your refund?
To assure your refund request is approved, please make sure you meet the following requirements
Claim your refund specifying your concern by contacting us via any of the following three modes:
Business Number: (121) 020-9963
Live Chat.
Email. (info@ecomheavens.com)
We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.
If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time.
Account Registration and Legal Basis
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

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